ITIL 4 Foundations
Overview
ITIL® 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this ITIL 4 training course, attendees learn the core aspects of the ITIL Framework and how to use it to improve the quality of services delivered to their customers.
Objective
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including:
- o Incident Management
- o Service Request Fulfillment
- o Service Level Management
- o Service Desk
- o Change Control
- o Continual Improvement
- o And many more
Outline
- • Introduction to ITIL
- • Key Concepts of ITIL
- • The Four Dimensions of Service Management
- • The ITIL Service Value System (SVS)
- • Focus on Value
- • Start Where You Are
- • Progress Iteratively with Feedback
- • Collaborate and Promote Visibility
- • Think and Work Holistically
- • Keep It Simple and Practical
- • Optimize and Automate
- • Governance
- • The Service Value Chain
- • Continual Improvement
Training Materials
All students receive comprehensive courseware.
Software Requirements
For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.
Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.
Why Online Bootcamps
Develop skills for real career growth
Cutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills
Learn by working on real-world problems
Capstone projects involving real world data sets with virtual labs for hands-on learning
Learn from experts active in their field, not out-of-touch trainers
Leading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.
Structured guidance ensuring learning never stops
24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts