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ITIL Strategist: Direct, Plan, And Improve

ITIL Strategist: Direct, Plan, And Improve

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Recorded content
Of Total 10 Hrs.
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Duration
3 Months (50 hours)
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LIVE sessions
4 Workshops
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Hands-On Learning
With Practice Modules
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Certificate
With License

React Components

This ITIL Direct, Plan, And Improve Training course teaches IT professionals how to establish oversight and control of an ITSM (IT Service Management) program. Attendees learn how to implement governance modeling and alignment, risk management, and effective value streams for desired customer outcomes.

The ITIL Strategist: Direct, Plan, And Improve exam: A voucher for a 90-minute, 40 question examination for each student is included with this class. If desired at an additional cost, an independent exam proctor can be arranged for your team at the end of the course.

Objective

  • Align
  • o Vision and Mission
  • o Strategy Tactics, and Operations
  • o Governance and Compliance
  • o Policies, Controls, and Guidelines
  • Establish a Goals and Requirements Cascade
  • Understand the role of GRC in the Service Value System
  • Use the key principles and methods to drive improvements
  • Learn and use the key principles of Communication and Organizational Change Management
  • Define metrics and reporting to support organizational objectives
  • Learn critical techniques to manage and improve value streams and practices
Join Next Batch Starting on September 10th

Outline

  • • Vision and Mission
  • • Strategy, Tactics, and Operations
  • • Governance, Compliance, and Management
  • • Policies, Controls, and Guidelines
  • • Cascading Goals and Requirements
  • • Defining Policies, Controls, and Guidelines
  • • Delegation

  • • Using the Continual Improvement Model
  • • Performing Assessments
  • • Choosing Methods
  • • Defining and Prioritizing Outcomes
  • • Developing Business Cases
  • • Improvement Reviews and Lessons Learned
  • • Building a Continual Improvement practice

Training Materials

All students receive comprehensive courseware.

Software Requirements

For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.

Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) for face-to-face contact online, including use of breakout rooms for group activities.

Why Online Bootcamps

Develop skills for real career growth

Cutting-edge curriculum designed in guidance with industry and academia to develop job-ready skills

Learn by working on real-world problems

Capstone projects involving real world data sets with virtual labs for hands-on learning

Learn from experts active in their field, not out-of-touch trainers

Leading practitioners who bring current best practices and case studies to sessions that fit into your work schedule.

Structured guidance ensuring learning never stops

24x7 Learning support from mentors and a community of like-minded peers to resolve any conceptual doubts